Policy
Privacy Policy
This policy explains how iReport Solutions (“we”, “us”, “our”) handles personal data collected through our website, ireportsolutions.co.uk, and in the course of providing redress reporting services to law firms and litigation funders.
Who we are
iReport Solutions is a UK-based provider of redress calculation and reporting services for law firms and litigation funders.
- Address: Cardinal House, 20 St Mary’s Parsonage, Manchester, M3 2LY
- Email: info@ireportsolutions.co.uk
We are the data controller for personal data collected through this website.
What data we collect
Through our contact form:
- Name
- Law firm
- Email address
- Phone number
- Claim types you are interested in
- Any message content you choose to provide
Automatically when you use the site:
- IP address
- Browser type and version
- Device and operating system
- Pages viewed and time of visit
- Referring website
This is collected through standard server logs and any cookies described in our Cookie Policy.
How we use your data and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Responding to your enquiry about our services | Legitimate interest — responding to direct B2B enquiries |
| Operating and securing the website | Legitimate interest — running a functional, secure website |
| Complying with legal or regulatory obligations | Legal obligation |
| Pursuing or defending legal claims | Legitimate interest |
We do not currently send marketing communications. If we introduce a newsletter or marketing emails in future, we will only send them with your explicit consent, and you will be able to unsubscribe at any time.
Who we share your data with
We share personal data only as needed to run our business, with the following categories of recipient:
- Hosting provider — Hostinger, which hosts our website infrastructure
- Form and CMS provider — Elementor, which processes form submissions before they reach us
- Professional advisers — accountants, lawyers, insurers, where necessary
- Regulators or law enforcement — where required by law
We do not sell personal data and we do not share it for advertising purposes.
When acting as a data processor for our clients (for example, when handling claimant data as part of a redress reporting engagement), we process that data only on the documented instructions of the law firm or litigation funder, under a separate Data Processing Agreement.
International transfers
Some of our processors are based outside the UK, including in the United States. Where personal data is transferred outside the UK, we rely on the UK Government’s adequacy decisions, the UK Extension to the EU–US Data Privacy Framework, or UK International Data Transfer Agreements / Standard Contractual Clauses where adequacy does not apply.
How long we keep your data
- Enquiries that do not result in an engagement: up to 24 months from the date of last contact
- Client records and case-related data: 6 years after the end of the engagement, to align with the standard UK limitation period for contractual claims
- Website server logs and cookie data: as set out in our Cookie Policy
- Records required by law (for example, tax records): for the periods required by HMRC and other regulators
Your rights
Under UK data protection law you have the right to:
- Be informed about how your data is used (this policy)
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request erasure of your data in certain circumstances
- Restrict or object to how we use your data
- Receive your data in a portable format
- Withdraw any consent you have given, at any time
To exercise any of these rights, email info@ireportsolutions.co.uk. We will respond within one month.
Cookies
We use a limited set of cookies on this site. Please see our Cookie Policy for details.
Security
We use appropriate technical and organisational measures to protect personal data, including encrypted transmission (HTTPS), access controls and secure hosting. No system is completely secure, so we cannot guarantee absolute security, but we take our obligations seriously and review our measures regularly.
Complaints
If you are unhappy with how we have handled your personal data, please contact us first at info@ireportsolutions.co.uk and we will try to resolve it.
You also have the right to complain to the Information Commissioner’s Office:
- Website: ico.org.uk
- Phone: 0303 123 1113
- Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Changes to this policy
We may update this policy from time to time. The “last updated” date at the top will reflect any changes. Material changes will be highlighted on the website.